Support | All Points Broadband

804-817-3055

Internet

What is fiber internet?

What is involved with fixed wireless installation?

What does the antenna look like?

What is wireless interference?

What is a POE/ power injector?

Do you ground the antenna wire?

What does it mean that fiber internet offers the same speeds up and down?

How do you install my fiber internet?

How does All Points Broadband determine what addresses they serve?

Why can my neighbor get service, but I can’t?

I see that the installation cost is for 1,000 feet. If I go over, how much will the installation charges be?

What should I do if I have no internet connection?

What should I do if my internet connection is slow or intermittent?

Do I need my own router or can I use one from All Points Broadband?

I cut a line, and now my internet won’t work. What do I do?

Construction

Will I be notified by text or call when a technician is on the way?

How long does a build usually take?

How will I know when fiber internet is ready?

I just bought fiber internet service. What’s next?

Who do I contact about partnering with All Points Broadband?

Account

Is there a fee if I cancel service early?

How do I upgrade my service?

Can I come by your local office in person?

How soon after I am installed will I see my first bill?

When will I be billed?

Do you accept cash or check payment?

Do you require autopay?

How do I contact support?

What are your hours?

TV & Phone

Can I keep my old phone number?

Can I use my old phone?

Will my All Points Broadband phone work without electricity?

What is VOIP?

Are there charges for long distance?

Do you offer caller ID? Three way calling?

How do I Print E911 Stickers?

Do you offer Live TV streaming services?

My streaming services are buffering or loading slow, what should I do?

Do I manage my streaming service subscriptions through All Points Broadband?

Can I stream to multiple devices?

Will I still be able to get TV over the air through my antenna?

ACP

Why is the ACP not available?

Not finding what you need?

For immediate technical support, please reach out to us by phone.

888-217-7827

Technical Support: 24/7 | Sales and Billing: Mon-Fri 9 AM – 5 PM