Do you have additional questions about Lifeline? If so you are not alone. We have provided a list of FAQs below to help answer any remaining questions.
Eligibility FAQs
Lifeline is available in select locations throughout the Northern Neck of Virginia. For more information about availability, register your address at www.apbfiber.com or call our support team.
You may be eligible to participate in Lifeline if you or a member of your household:
- Is eligible to receive:
- Supplemental Nutrition Assistance Program (SNAP) or food stamps – you participate if you have a Virginia EBT card ;
- Medicaid;
- Supplemental Security Income (SSI) benefits;
- Veterans and Survivors Pension benefits; or
- Federal Public Housing Assistance (FPHA or Section 8);
- or,
If your gross annual household income is at or below 135% of the federal poverty guidelines.
If you qualify for Lifeline, you also qualify to participate in the Affordable Connectivity Program (ACP) which offers a monthly discount of up to $30 (or up to $75 for residents of Tribal lands).
Get more information about ACP and learn how to enroll with All Points Broadband at www.allpointsbroadband.com/acp.
| Kentucky | Maryland | Virginia | West Virginia |
Program Name: | SNAP | Food Supplement Program | SNAP | SNAP |
EBT Card Name: | Kentucky Benefits Security Card | MDHR Independence Card | Virginia EBT | Mountain State Card |
No. If you qualify for both the Lifeline program and the Affordable Connectivity Program (ACP), you can choose to receive your benefits on the same service (if your provider participates in both programs), or you can choose to apply one benefit to one eligible service and the other benefit to another eligible service. In fact, no provider can tie your enrollment in one program to any other activity, including enrollment in the other program.
Yes. The account owner should apply for the Lifeline benefits.
No.
Yes! We offer the Lifeline benefit on all our Internet service plans.
Yes! You can change your Internet service to any speed and retain your Lifeline benefit of $9.25 per month. Please call us at [phone number] to find the speed that works best for you!
Yes! You can find the 200% of the Federal Poverty Guidelines here. Locate the size of your household (number of household members) in the left-hand column, and then you’ll find the income threshold to the right.
Only one Lifeline benefit is available per household as defined by the FCC. If you live at the same address with other people but do not share income and expenses, you may be considered a separate household. Lifeline applicants that share a residence with other people but are considered a separate household may be required to complete Household Worksheet during their Lifeline application process
Yes! We offer the Lifeline benefit on all our voice, bundled voice with Internet, and internet service plans.
Lifeline FAQs
Qualifying households can receive a monthly credit of $9.25 per month towards their voice service, voice plus internet service, or Internet service and network equipment.
Lifeline is a permanent program funded by the Federal Universal Service Fund. Lifeline will be available until and unless changes are made by the FCC or Congress.
No. If you don’t make payment for Lifeline-supported services on time, you may be charged a late fee and/or your service may be disconnected in accordance with our general Terms and Conditions. If you choose to receive both Lifeline and ACP from All Points Broadband, and don’t make payment of the past due Lifeline plus ACP-supported service charges, your service may be downgraded, or alternatively, we may suspend or terminate service after 90 days of non-payment.
The first thing you’ll need to do is pay the amount due. Once the amount due is received, we’ll reactivate your service. Depending on how long the service was inactive, you may be required to re-enroll in Lifeline to receive your benefits.
No. The program benefits are limited to one per household and are not transferable to another household or another individual even if they may qualify.
If you move, update your address information at the National Verifier at nv.fcc.gov . We’ll also need you to complete a new enrollment form with us using your updated address.
We’ll be sorry to hear it, but if you no longer want to participate in Lifeline with All Points Broadband, or if you need to tell us that you no longer qualify, we’ll make it easy. Just call us at [phone number] or send us an email at [email address] letting us know why you are leaving, which program(s) you will no longer participate in, you are leaving, and include your name and account number. We’ll process your request within two business days of receiving it and the benefit(s) will be removed from the first bill thereafter.
Application and Getting Started FAQs
If you’ve not enrolled in the Lifeline previously through any provider, and you haven’t started a Lifeline application with the National Verifier, go to our Lifeline application and sign up now!
If your Lifeline application with the National Verifier has been approved, you don’t need to complete the All Points Broadband Lifeline application. To enroll in Lifeline with All Points Broadband, please contact us
If you’ve started a Lifeline application with the National Verifier but not completed it, please return to the National Verifier, sign in to your account, and complete your application. Once you have received your National Verifier approval, please [fill in process].
Yes! If you are receiving a Lifeline benefit from another service provider, you may ask us to transfer your benefit to All Points Broadband, which means you will lose the benefit with your current provider once you are enrolled with All Points Broadband. A household can only receive one Lifeline benefit at a time.
To transfer your Lifeline benefit to All Points Broadband, please [fill in process].
When you fill out your enrollment form with us, please be sure you check the box to indicate that you are currently receiving benefits from another provider, give us the phone number or email address under which you are receiving those benefits, and make sure to consent to transferring your benefits to us so that we can process your enrollment quickly!
Consumers already participating in the Affordable Connectivity Program may or may not qualify for Lifeline. If you qualified through the National Verifier, you can validate your qualification through your National Verifier dashboard. Go to nv.fcc.gov and sign in to check or qualify for Lifeline today!
We’ll notify you of our decision at the email address you provided within five business days.
If you have received notification from us approving you to participate in Lifeline, you can expect to see the monthly credit on the first bill that is produced after you were approved.
Yes. If you believe you are eligible to participate, please re-apply.
If you received an email from us saying we transferred your benefit to All Points Broadband, that’s because your email address was identified in an application to transfer an Lifeline benefit to All Points Broadband. If you didn’t make this request, please call us at 888-217-7827 so we can de-enroll you from the program. Once that happens, you’ll be eligible to enroll with any other participating provider. Alternatively, you can initiate a transfer to any other participating provider at any time.
If you need help with your National Verifier approval, contact the following:
| ACP Support Center |
Call | 877-384-2575 |
If you need assistance or if you have any questions while completing your All Points Broadband enrollment form, please don’t hesitate to call us at [phone number] .
If you have any difficulty, or have any questions about receiving, the Lifeline benefit with All Points Broadband, we’re here to help. Please call us at [phone number], write to us at [address], or email us at [email address] with your concerns.
What is the ACP, FCC, and USAC?
Lifeline is a federal program dedicated to making phone and internet service more affordable for low-income households.
The Federal Communications Commission (FCC) operates the Lifeline program, establishing the rules and requirements for participating providers and consumers. The FCC contracts a third-party provider, the Universal Service Administrative Company (USAC), to perform the day-to-day operations of Lifeline.
The Universal Service Administrative Company (USAC) is a third-party company that the FCC contracts to perform the day-to-day operations of Lifeline. USAC maintains several systems to administer the Lifeline program, including: (i) the National Verifier, which determines the eligibility of consumers to participate in the Lifeline program; (ii) the National Lifeline Accountability Database, which mitigates against fraud, waste, abuse in the Lifeline program; and (iii) the Lifeline Claims System, which ensures that service providers only receive reimbursement for passing benefits through to qualified consumers.
The National Verifier is an electronic and manual system with associated functions, processes, policies, and procedures. It is used to facilitate the determination of consumer eligibility for Lifeline.
No, they aren’t. Lifeline is a Federal Universal Service Fund program reducing the cost of telecommunications and/or Internet service for qualifying low-income consumers, while the ACP reduces Internet service costs for qualifying households. But, consumers who qualify for Lifeline automatically qualify to participate in the ACP.
The Household Worksheet is used for consumers reporting an address that is already on record as participating in the program to determine if they are considered the same or separate households based on the FCC’s definition. For example, two people living at the same residence who share money and bills are considered one household under the FCC’s definition. In that case, only one Lifeline benefit is available for that address. Conversely, two people living at the same residence who do not share any income or expenses may be considered two separate households. In that case, both individuals may qualify to receive both a Lifeline benefit.