Do you have additional questions about the Affordable Connectivity Program? If so you are not alone. We have provided a list of FAQs below to help answer any remaining questions.
Eligibility FAQs
You may be eligible to participate in ACP if you or a member of your household:
- Meet the program-based qualifications for Lifeline such as being eligible to receive:
- Supplemental Nutrition Assistance Program (SNAP) or food stamps – see the table below for the SNAP program and EBT card name for your state ;
- Medicaid; or
- Supplemental Security Income (SSI) benefits;
- Receive Special Supplemental Nutrition Program for Women, Infants, and Children (WIC) benefits;
- Participate in the National School Lunch Program or the School Breakfast Program;
- Is enrolled in a school that offers free breakfast or lunch through the USDA Community Eligibility Provision (CEP) – many public schools qualify (check our list);
- Received a Federal Pell Grant during the current award year; or,
- If your gross annual household income is at or below 200% of the federal poverty guidelines.
If you’re a resident of qualifying Tribal lands, you may be eligible to participate in ACP if you or a household member meet any of the requirements above or receive:
- Bureau of Indian Affairs General Assistance;
- Tribal Temporary Assistance for Needy Families (Tribally Administered TANF);
- Food Distribution Program on Indian Reservations (FDPIR); or,
- Tribal Head Start (must meet the income-based qualifying standard).
| Kentucky | Maryland | Virginia | West Virginia |
Program Name: | SNAP | Food Supplement Program | SNAP | SNAP |
EBT Card Name: | Kentucky Benefits Security Card | MDHR Independence Card | Virginia EBT | Mountain State Card |
No. If you qualify for both programs, you can choose to receive your benefits on the same service (if your provider participates in both programs), or you can choose to apply one benefit to one eligible service and the other benefit to another eligible service. In fact, no provider can tie your enrollment in one program to any other activity, including enrollment in the other program
Yes. The account owner should apply for the ACP benefits.
Yes! We offer the ACP benefit on all our Internet service plans.
Yes! You can change your Internet service to any speed and retain your ACP benefit of $30 per month (up to $75 for residents of qualifying Tribal lands). Please call us at [phone number] to find the speed that works best for you!
Yes! You can find the 200% of the Federal Poverty Guidelines here. Locate the size of your household (number of household members) in the left-hand column, and then you’ll find the income threshold to the right.
Only one ACP benefit is available per household as defined by the FCC. If you live at the same address with other people but do not share income and expenses, you may be considered a separate household. ACP applicants that share a residence with other people but are considered a separate household may be required to complete an ACP Household Worksheet during their ACP application process.
ACP FAQs
Qualifying households can receive a monthly credit of $30 per month (or up to $75 per month for residents of qualifying Tribal lands) towards their Internet service and network equipment.
Qualifying households can receive a monthly credit of $30 per month (or up to $75 per month for residents of qualifying Tribal lands) towards their Internet service and network equipment.
The ACP is a longer-term program that is anticipated to last until the Federal Government funds are depleted
No. If you don’t make payment for ACP-supported services on time, you may be charged a late fee and/or your service may be downgraded. If you don’t make payment of the past due ACP-supported service charges, your service may be suspended or terminated after 90 days.
No. The program benefits are limited to one per household and are not transferable to another household or another individual even if they may qualify.
If you move, update your address information at the National Verifier at nv.fcc.gov . We’ll also need you to complete a new enrollment form with us using your updated address.
We’ll be sorry to hear it, but if you no longer want to participate in the ACP with All Points Broadband, or if you need to tell us that you no longer qualify, we’ll make it easy. Just call us at [phone number] or send us an email letting us know why you are leaving, which program(s), you are leaving, and include your name and account number. We’ll process your request within two business days of receiving it and the benefit will be removed from the first bill thereafter.
Based on Federal Government rules, the monthly benefit will continue for qualified households until the federal funding for the ACP is depleted. When the ACP ends, your bill will continue to reflect the services and pricing as of that date without the ACP credit. This means that you will be charged the regular, undiscounted, rate for the services you selected until cancelled, and you will be subject to our general terms and conditions
Application and Getting Started FAQs
If you’ve not enrolled in the ACP previously through any provider, and you haven’t started an ACP application with the National Verifier, go to our ACP application and sign up now!
No. If your ACP application with the National Verifier has been approved, you don’t need to complete the All Points Broadband ACP application. To enroll in ACP with All Points Broadband, please [fill in process].
If you’ve started an ACP application with the National Verifier by not completed it, please return to the National Verifier, sign in to your account, and complete your application. Once you have received your National Verifier approval, please [fill in process].
Yes! If you are receiving a ACP benefit from another service provider, you may ask us to transfer your benefit to All Points Broadband, which means you will lose the benefit with your current provider once you are enrolled with All Points Broadband. A household can only receive one ACP benefit at a time.
To transfer your ACP benefit to All Points Broadband, please [fill in process].
When you fill out your enrollment form with us, please be sure you check the box to indicate that you are currently receiving benefits from another provider, give us the phone number or email address under which you are receiving those benefits, and make sure to consent to transferring your benefits to us so that we can process your enrollment quickly!
You heard correctly. Consumers already participating in the Lifeline program may choose to opt-in to the ACP instead of completing a full application. However, if you’re not receiving Lifeline from All Points Broadband, then we still need to collect some information from you and have you consent to the opt-in.
If you’re participating in Lifeline and want to opt-in to ACP with All Points Broadband, please [fill in the process].
We’ll notify you of our decision at the email address you provided within five business days.
If you have received notification from us approving you to participate in the ACP, you can expect to see the monthly credit on the first bill that is produced after you were approved.
Yes. If you believe you are eligible to participate, please re-apply.
If you received an email from us saying we transferred your benefit to All Points Broadband, that’s because your email address was identified in an application to transfer an ACP benefit to All Points Broadband. If you didn’t make this request, please call us at [phone number] so we can de-enroll you from the program. Once that happens, you’ll be eligible to enroll with any other participating provider. Alternatively, you can initiate a transfer to any other participating provider at any time.
If you need help with your National Verifier approval, contact the following:
| ACP Support Center |
Call | 877-384-2575 |
If you need assistance or if you have any questions while completing your All Points Broadband enrollment form, please don’t hesitate to call us at [phone number] .
If you have any difficulty, or have any questions about receiving, the ACP benefit with All Points Broadband, we’re here to help. Please call us at [phone number], write to us at [address], or email us at [email address] with your concerns. If you’re not satisfied with our response, you can submit your unresolved ACP concerns to the FCC’s Consumer Complaint Center online at ConsumerComplaints.FCC.gov or by calling 888-CALL-FCC (888-225-5322).
What is the ACP, FCC, and USAC?
The Federal Government’s Affordable Connectivity Program (ACP) is a long-term $14 billion program that helps low-income households that qualify based on Federal Government rules pay for Internet service. It helps ensure Americans can afford the connections they need for work, school, health care, and more.
The Federal Communications Commission (FCC) operates both the ACP, establishing the rules and requirements for participating providers and consumers. The FCC contracts a third-party provider, the Universal Service Administrative Company (USAC), to perform the day-to-day operations of the ACP.
The Universal Service Administrative Company (USAC) is a third-party company that the FCC contracts to perform the day-to-day operations of the ACP which rely on systems that were built to administer the Lifeline program and now accommodate the administration of the ACP. USAC maintains: (i) National Verifier, which determines the eligibility of consumers to participate in the programs; (ii) the National Lifeline Accountability Database, which mitigates against fraud, waste, abuse in the programs; and (iii) the Lifeline Claims System, which ensures that service providers only receive reimbursement for passing benefits through to qualified consumers.
The National Verifier is an electronic and manual system with associated functions, processes, policies, and procedures. It is used to facilitate the determination of consumer eligibility for the ACP.
No, they aren’t. Lifeline is a Federal Universal Service Fund program reducing the cost of telecommunications and/or Internet service for qualifying low-income consumers, while the ACP reduces Internet service costs for qualifying households. But, consumers who qualify for Lifeline automatically qualify to participate in the ACP.
The ACP Household Worksheet is used for consumers reporting an address that is already on record as participating in the program to determine if they are considered the same or separate households based on the FCC’s definition. For example, two people living at the same residence who share money and bills are considered one household under the FCC’s definition. In that case, only one ACP benefit is available for that address. Conversely, two people living at the same residence who do not share any income or expenses may be considered two separate households. In that case, both individuals may qualify to receive both an ACP benefit.