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Business Process Manager

We are looking for an innovative business process manager to optimize our business processes. You will be documenting our current processes, recommending improvements, and evaluating the efficiency of changes made to our business processes.

Critical responsibilities:

• Identify business process challenges by analyzing process data and metrics.
• Facilitate teams to critically review current processes for effectiveness, quality, and simplification.
• Develop and implement process solutions to improve operational efficiency.
• Develop process workflow and design in compliance with regulatory requirements.
• Provide training programs on new processes as needed.
• Monitor and measure the benefits of post process implementation to ensure product quality, efficiency, and improvement.
• Identify risks and issues in business processes and systems.
• Identify and analyze business processes to be improved.
Analyze operating data and statistics to identify opportunities, develop action plans, and implement process improvements.
• Prepare business process reports for management and customers.
• Maintain and update all the process related reports for reference purposes.
• Develop in-depth knowledge of the organization’s business lines and products.
• Assist in promoting the implementation of best practices.
• Recommend innovative business and technical solutions to improve operational effectiveness.

Qualifications of a strong candidate:

• Bachelor’s degree in business management, process control management, or similar.
• 4+ years’ experience as a process manager.
• In-depth knowledge of relevant industry processes.
• Ability to identify cost-saving measures and improvement strategies.
• Advanced knowledge of business management software.
• Excellent analytical and troubleshooting skills.
• Ability to coordinate projects and lead multiple teams.
• Exceptional written and verbal communication skills.
• Report and procedure writing skills.

Characteristics of a great APB team member:

• A consummate team collaborator! You ensure alignment to core values, vision, and mission throughout the organization.
• Intense and natural mission alignment with All Points Broadband
• Love working in a fast paced, entrepreneurial culture. Thus, you thrive in building things successfully from scratch.
• A systems thinker who gets a charge out of progress and continuous improvement as much as big milestones

Work Requirements:

The Business Process Manager will be expected to report to work in the Company’s headquarters in Richmond, Virginia. The headquarters are located in the James Center in the heart of downtown with easy access to I-95 and the Downtown Expressway. Travel to regional office locations and field operations will be at the COO’s discretion.

All new All Points employees are required to be vaccinated for COVID-19.


The Business Process Manager will receive a competitive salary based on qualifications.

All Points offers industry-leading medical, dental and vision coverage, paid-time-off and 401(k) with Company match, among other benefits.

Job Category: Support
Job Type: Full Time
Job Location: Remote

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