1. Pre-Installation Survey
All Points Broadband will perform a pre-installation survey to ensure that we can bring fiber to your home with minimal disruption. You do not need to be home for the survey, as we will only need access to your yard and the exterior of your home. Shortly after the survey, you will notice Miss Utility marking your yard prior to the fiber drop.
2. Keeping Your Existing Phone Number
If you have signed up for phone service through All Points and would like to keep your existing phone number, please send us a recent copy of your phone bill to [email protected]. Transferring your existing phone number can take up to 10 days and we don’t want this to hold up your installation.
3. Initial Fiber Drop
During the initial fiber drop, our construction crew will bring our fiber from the outside of your home to connect your home to the All Points network. Because this will only occur on the exterior of the home and you do not need to be home during the initial drop.
4. Final Installation
Once our fiber is run to your home, one of our customer service representatives will reach out to schedule your in-home installation. Someone over the age of 18 must be present for the entirety of the installation appointment. An All Points technician will enter your home to install our network equipment and hook up your service.