Can I keep my old phone number?
Yes! Once you have signed up for phone service, send a recent copy of your phone bill to [email protected]. Transferring your number can take up to 10 days and we don’t want this to hold up your installation.
Can I use my old phone?
Most phones work with our system. The hardware that we provide has a standard RJ-11 connector that can be used with a compatible telephone.
Will my All Points Broadband phone work without electricity?
Since your phone is reliant on power to the internet ONT, it will require electricity. All Points Broadband offers battery back up solutions to help ensure that you remain connected.
What is VOIP?
All Points uses Voice over the Internet Protocol (VoIP) to transmit audio over broadband internet. Unlike traditional phone lines that rely on copper wires, VoIP transmits signals digitally for crystal-clear quality. If you are using VoIP services, it is recommended that you purchase a battery back-up for your router. VoIP service is dependent on power […]
Are there charges for long distance?
Our phone plan offers unlimited calling to the U.S. and Canada.
Do you offer caller ID? Three way calling?
Yes. Caller ID, call waiting and 3-way calling are all included in our phone service at no additional charge.
How do I Print E911 Stickers?
A group of E911 stickers is provided in the Welcome Kit customers receive on the day of install. Over time, stickers may become worn or lose their “stickiness”. The following standard-size sticker template makes it easy to reprint new or additional E911 stickers for the phones at your location. New stickers are available in Avery […]
Do you offer Live TV streaming services?
All Points Broadband does not offer streaming services, but rather provides high-speed connections that allow customers to stream the services of their choice.
My streaming services are buffering or loading slow, what should I do?
Close the streaming app either by force quitting or completely powering down the device its connected to. After rebooting the device if it is still loading slow, unplug your router for 30 seconds and return to power. If this does not resolve your issue, it may be with your streaming services. If these steps do […]
Do I manage my streaming service subscriptions through All Points Broadband?
You will manage your subscriptions directly with the streaming services that you subscribe to.