What is fiber internet?
Fiber optic technology transmits data by sending light along thin glass fibers. Fiber broadband is an internet service powered by fiber optic cables. This fast and reliable internet source is different than cable internet which transmits data through electricity over copper wires. Additionally, it is more reliable than satellite or cellular options because it does […]
What is involved with fixed wireless installation?
An antenna will be installed at your location where the strongest signal can be achieved. A Cat5 cable will connect your antena to a power supply inside your house, and the power supply will connect to your network via an Ethernet cable. If you wish, you may add a wireless router in order to receive a […]
What does the antenna look like?
We use a variety of antennas to provide the best quality of service. The type of antenna will be determined at the time of the site survey. Our support staff will be able to give you more details once this is completed. The radio/antenna is mounted on your home or in another location with a […]
What is wireless interference?
Your wireless router broadcasts in radio frequencies that are shared by other wireless products like cordless phones, bluetooth devices, baby monitors and other routers. As a result, wireless signals within the home may interfere with one another. Wireless interference can cause slow service, choppy streaming and connection drops. All Points Broadband cannot control these radio […]
What is a POE/ power injector?
A power injector uses Power Over Ethernet (POE) technology to transmit electricity to the radio that provides your service. Please be sure the cable plugged into the port labeled “POE” is the cable that connects to the radio. Also, be sure the cable plugged into the “LAN” port on the power injector connects to the […]
Do you ground the antenna wire?
Yes. We protect our equipment and your property by grounding the antenna and running the Cat5/6 cable with grounding wire from the antenna/radio to a lightning protection box located near the electrical service to your home.
What does it mean that fiber internet offers the same speeds up and down?
All Points Broadband provides symmetrical broadband service levels, meaning that the download and upload speeds are the same. Download speeds determine how quickly you can surf the web, stream shows or download games or apps. Upload speeds determine how quickly you can transmit content over the internet like video conferencing, online gaming or simply uploading […]
How do you install my fiber internet?
Fiber broadband internet transmits data over a fiber optic network line. This line can either be aerial or under-ground and connects to an ONT (Optical Network Terminal) box at the home. We follow the path of electricity to your home. This means that if your electricity reaches your home from an aerial pole we will […]
How does All Points Broadband determine what addresses they serve?
Addresses are determined using data reported to the FCC by broadband providers. Addresses that are unserved when the survey is conducted are covered by grant funding and required to be built to first. You can view the FCC Broadband map at: https://broadbandmap.fcc.gov/home
Why can my neighbor get service, but I can’t?
All Points Broadband has an obligation to serve homes identified in the initial grant process. After we complete these builds, we will be able to come back and install service at other homes. If your home is a newer construction, it’s likely your location was not part of the initial grant process.