Is there a fee if I cancel service early?
Yes, you may be subject to a financial penalty for canceling before your contract expires.
How do I upgrade my service?
For information about faster speed internet service, call our customer support line at 1-888-217-7827.
Can I come by your local office in person?
Office visits are by appointment only, and we have limited availability. Please call your local office to schedule a time.
How soon after I am installed will I see my first bill?
The first bill is typically sent within 1-5 days. If you do not see an invoice in that timeframe, please contact our support team.
When will I be billed?
All Points Broadband bills you in advance for the month. If you have additional billing questions please do not hesitate to contact us.
Do you accept cash or check payment?
No. However, we accept all major credit and debit cards as well as automated Bank ACH payments.
Do you require autopay?
Yes, autopay is required.
How do I contact support?
If you are unable to resolve your issue using our FAQ guide, please call our support line at 1-888-217-7827 for additional assistance and choose the option that best suits your needs.
What are your hours?
We are open 24×7 for technical support. For billing- or sales-related questions, please contact our office Monday through Friday 9am-5pm.