Worry-free Fiber Internet. Real Local Support When You Need it.
Your internet should just work. And if something ever goes wrong, you shouldn’t have to worry about surprise repair bills or figuring it out alone.
With the Home Protection Plan, you get complete protection, hands-on support, and the peace of mind that comes with real, local service—all for just $7.99/month. Also available with our WiFi+ packages.
Unlike Starlink and T-Mobile’s self-service model, All Points Broadband has local technicians who can come to your home when there’s an issue with our service or equipment—at no charge. The Home Protection Plan adds an extra layer of carefree protection, helping cover accidental damage, in-home wiring issues, and additional support that goes beyond standard service.
Full Equipment and Wiring Coverage
Accidents happen. Pets chew cords. Landscaping cuts lines. Equipment fails. With the Home Protection Plan, you’re covered. All Points Broadband in-home and exterior wiring and damaged equipment is repaired or replaced at no charge if accidentally damaged. No surprise repair bills that can run hundreds of dollars. No stress about what’s covered and what isn’t.
Free In-Home Support
Sometimes you need help in person—and that’s exactly what we’re here for. Home Protection Plan includes free in-home support visits (normally $100 each) for WiFi troubleshooting, or anything else that’s easier to solve in your home than over the phone. Local technicians. Real help. No extra service charges.
Same-Day Support
When your internet isn’t working, waiting isn’t an option. Home Protection Plan customers receive same-day service (Monday through Friday) for calls placed before 10:00 AM—priority scheduling from local technicians who live and work in your community. Because when you need us, we show up.
Home Protection Plan is $7.99/mo and may be added to any active All Points Broadband Fiber Internet service agreement. Cancellation available at any time. Free in-home support visits apply to All Points Broadband-installed equipment and wiring only. Same-day service available for calls placed Monday through Friday before 10:00 AM, subject to technician availability in your area. Terms and conditions apply.
Questions About the Home Protection Plan
What is the Home Protection Plan?
Our Home Protection Plan is a low-cost plan that helps protect you from unexpected service and equipment charges. The plan covers repairs to All Points Broadband wiring and equipment resulting from accidental damage like a pet chewing a wire or a line being cut during work in the home. It also includes in-home service visits that would normally cost $100 if the issue is not caused by the All Points Broadband network. In fact, just one service visit can cost more than an entire year of the Home Protection Plan.
Why get the Home Protection Plan?
Because things happen—and service calls add up fast.
With the Plan, you get:
- Protection from accidental damage (inside & outside wiring)
- Covered repairs and equipment replacement
- No-charge for in-home diagnosis—even if it’s not our issue
- Help connecting devices
How does service work?
We’ll always start by troubleshooting over the phone. If we can’t fix it remotely, we’ll come out and take care of the issue, at no charge. Even if the issue turns out NOT to be our wiring or equipment, you won’t be charged for the visit. For example, if it’s a computer or device issue—not your WiFi—you still won’t pay for us to diagnose it.
What’s covered with the Home Protection Plan?
The Home Protection Plan covers All Points Broadband wiring, equipment, and in-home support related to your All Points Broadband service, including:
- Repair, replacement, or adjustment of wiring that directly supports your All Points Broadband service
- Fiber drop entry point into the home
- ONT (Optical Network Terminal) connections
- Ethernet cabling from the ONT to your router
- Repair of outside wiring on your home if accidentally damaged (examples: contractor cuts a line, accidental homeowner damage, pets chewing wiring, etc.)
- Replacement of All Points Broadband equipment damaged by everyday accidents or electrical issues
- Support connecting devices like Fire Sticks, smart TVs, and other devices to your WiFi
- In-home troubleshooting to identify what’s causing an issue connecting to your home network
- Back feeding of existing phone lines, if applicable (does not include repair or replacement of preexisting phone wiring)
How fast can you get here?
Call by 10:00 AM, Monday – Friday and we’ll be there on the same day. Calls received after 10:00 AM Monday – Friday will be given the next available service appointment. Calls received Saturday and Sunday will be given first available appointments on the following Monday.
What’s not covered in the Home Protection Plan?
- Installing or relocating wiring, outlets, or equipment beyond what is needed to support your All Points Broadband service
- Running new wiring through walls, attics, crawlspaces, or other areas requiring custom installation or drywall work
- Custom network builds, advanced configurations, or extensive Ethernet runs throughout the home
- Repairs to your personal devices
- Full device setup, smart home configuration, or technology training
- Damage caused by misuse, vandalism, or intentional acts
How much does it cost?
$7.99 per month
Is there a commitment?
No long-term commitment required. However, if you require a service visit within the first 6 months, you must maintain the Plan through the 6-month mark from your sign-up date. Standard service charges may apply if you cancel early and had a service visit.